At BEHALTA, we value transparency, trust, and your satisfaction. Below are our key policies to ensure a smooth and reliable experience:

 

Shipping Policy

• We aim to process and dispatch orders within 1–3 business days.
• Shipping times may vary depending on your location.
• Shipping fee may apply for smaller orders.
• Please ensure that your shipping details are correct to avoid delays.

 

Return & Refund Policy

Order Cancellation

• Orders can be cancelled before they are dispatched. If you wish to cancel an order, please contact our support team as soon as possible.
• Once an order has been dispatched, cancellations are no longer possible, and the standard return policy will apply.

Eligibility for Returns

• Returns are accepted for defective, damaged, or incorrect items.
• Items must be in their original condition, unused, and in their original packaging.
• Customized, clearance, or discounted items are non-returnable unless they arrive damaged or defective.

Return Window

• You must notify us of your intention to return an item within 7 days of receiving your order.

Return Process

• Contact our support team to initiate the return process.
• Provide your invoice or proof of purchase, along with details of the issue.
• Once approved, send the item back to us using the instructions provided by our team.

Restocking Fee

• A restocking fee of 15% may apply, depending on the items being returned, and the reason of returning.

Shipping Costs

• Return shipping costs are the responsibility of the buyer unless the return is due to an error on our part.

Refunds or Exchanges

• Refunds are issued as store credit, replacements, or monetary refunds, depending on the situation.
• Refunds will be processed once the item has been received and inspected.

 

Privacy Policy

• We are committed to protecting your privacy. Your personal information will be used only for processing your orders and enhancing your experience with us.
• For detailed information on how we handle your data, please review our full privacy policy.

 

Terms & Conditions

• By using our website or services, you agree to abide by our terms and conditions.

Contact Us

If you have any questions about our policies, please feel free to get in touch with us.